FAQ

Frequently asked questions about Warp.

Answers about self-serve rates, enterprise programs, mode selection, cross-dock operations, tracking, and API integrations.

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BACKTO THEROOTS
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Walmart
Saks Fifth Avenue
HELLOFRESH
gopuff
DOORDASH
KITH
Jollibee
COLDTRACK
BUTCHERBOX
IMPERFECTFOODS
Piedmont Plastics
BACKTO THEROOTS
Ollie
pressed.JUICERY
ShipBob
veho
GoBolt
Petit Pot.

Frequently asked questions

When should I book a strategy call vs. use self-serve?

Use self-serve when you need an immediate freight rate for a specific shipment — typically 1-8 pallets that need to move today or tomorrow. Book a strategy call when you ship 50+ loads per week on recurring corridors, need custom network design across multiple modes (FTL, LTL, pool distribution, zone skipping), or want a cost-to-serve analysis across your lane portfolio. The strategy call is a 30-minute session where Warp maps your current freight spend and shows where the network can improve.

What makes Warp different from a traditional freight broker?

Warp operates 50+ cross-dock facilities and manages a network of 20,000+ carriers and 9,000+ box trucks and cargo vans. Unlike brokers who match loads to carriers on the spot market, Warp routes freight through its own cross-dock network with scan-in/scan-out visibility at every facility, live GPS on every driver through the Warp app, and AI quality monitoring through Orbit. The network improves with volume — enterprise programs with 200+ weekly shipments see compounding optimization as the routing model learns lane patterns.

How does Warp handle mode selection?

Warp treats cargo van, 26-foot box truck, LTL, and FTL as parts of one decision surface. Through self-serve, you can compare all three vehicle types in one quote flow. For enterprise programs, Warp analyzes every lane to find the right mode mix based on pallet count, weight, delivery requirements, and cost-to-serve targets. Omit the vehicle type in the API and Warp selects the right asset automatically based on shipment dimensions.

How does tracking work on Warp shipments?

Every Warp shipment is tracked through the Warp driver app. Pickup and delivery carriers provide live GPS, scan-in/scan-out events, proof of delivery photos, and electronic signatures. Line-haul drivers have ELD integrations for continuous position and hours-of-service data. At cross-dock facilities, pallets are tracked with scan-in/scan-out and real-time monitoring. All tracking data is visible in your Warp dashboard or pushed to your TMS via Warp API integrations.

Does Warp have an API?

Yes. The Warp Freight API provides programmatic access to quoting, booking, tracking, invoices, and documents across cargo van, box truck, LTL, and FTL. One API key gives your TMS, WMS, ERP, or AI agent access to 1,500+ lanes and 50+ cross-docks. Every endpoint returns structured JSON. Full documentation is at developer.wearewarp.com.

What is the minimum shipment size?

There is no minimum. Cargo vans handle cartons, cases, and parcels. Box trucks handle 1-12 pallets. LTL handles 1-6 pallets on cross-dock routes. FTL provides dedicated 53-foot trailers for full loads. The self-serve quote tool shows available options and pricing for any shipment size.

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