This Privacy Policy describes how WARP (also referred to as “WARP Technologies,” “we,” “us,” or “our”) collects, uses, and discloses information when you access or use our websites (including https://www.wearewarp.com and related portals), mobile applications, and other online services that link to this Privacy Policy (collectively, the “Service”).

By using the Service, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Service.

Notice of Collection of Personal Data

We collect the categories of Personal Data listed in the Categories of Personal Information Collected section below, for the business and commercial purposes described in How We Use Your Personal Data. We retain Personal Data as described in Data Retention.

Definitions

For the purposes of this Privacy Policy, capitalized words have the following meanings:

• Account means your unique account used to access our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Application means any WARP software program (including web-based, tablet, and mobile apps) that links to this Privacy Policy.
• Company (referred to as “the Company,” “WARP,” “we,” “us,” or “our”) means WARP and its applicable operating entities.
• Device means any device that can access the Service (computer, mobile phone, tablet, etc.).
• Personal Data / Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with you or your household.
• Sensitive Personal Information / Sensitive Data means certain types of Personal Information considered more sensitive under some laws (examples include precise geolocation, account log-in credentials, and certain government identifiers).
• Service Provider / Processor means a person or entity that processes data on our behalf.
• Social Media Service means a third-party social network that may allow you to log in to the Service.
• Usage Data means data collected automatically (for example, pages viewed, time on page, device/browser info).
• You means the individual using the Service, or the company/legal entity on whose behalf such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Categories of Personal Information Collected

In the past 12 months, depending on how you interact with the Service, we may have collected the following categories of Personal Data:

1. Identifiers & Contact Information
   • Examples: full name, email address, phone number, billing and/or shipping address, unique account identifiers, carrier identifiers, truck/trailer number, MC number, DOT number, and similar identifiers.
2. Account Credentials
   • Examples: username, password (stored in hashed form), authentication codes, and other information used to access your Account.
3. Commercial Information
   • Examples: purchase history, transaction history, services requested or provided, products/services considered, and related preferences.
4. Online Activity & Device/Network Information
   • Examples: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, time stamps, clicks, crash logs, cookies, and similar analytics data.
5. Geolocation Information
   • Examples: approximate location (e.g., from IP address) and, if you enable it (particularly via mobile apps), precise geolocation for operational features (e.g., tracking, routing, visibility, fraud prevention).
6. Payment and Financial Information (if applicable)
   • Examples: payment method details and billing information.
   • Note: payment processing is typically handled by third-party payment processors; we may receive limited payment-related information (e.g., payment confirmation, last 4 digits, billing ZIP) depending on the method used.
7. Professional / Business Information (if applicable)
   • Examples: carrier/company name, safety/insurance-related information, dispatch-related details, and operational documentation you provide or authorize us to access.
8. Communications
   • Examples: emails, chats, support tickets, call recordings where permitted by law, and other communications with us.
9. User-Generated Content
   • Examples: comments, reviews, uploaded files, or other content you choose to submit through the Service.
10. Inferences

• Examples: inferences drawn from the information above to improve the Service, tailor operational workflows, detect fraud, or personalize content (where permitted).

We do not intentionally collect Personal Data beyond what is reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Your Personal Data

We may collect Personal Data from the following sources:

• When you provide it to us: e.g., when you create an Account, request services, bid/accept routes, make a purchase, submit forms, or contact support.
• Automatically from your Device: e.g., cookies, log data, device identifiers, and usage analytics when you use the Service.
• From third parties: e.g., integrations you connect, identity/eligibility or compliance verification sources (where applicable), payment processors, analytics/advertising partners, and other service providers.

How We Use Your Personal Data

We may use Personal Data for the following business purposes:

• To provide and maintain the Service, including monitoring, troubleshooting, and improving performance.
• To manage your Account, authenticate users, and enable Service features.
• To perform and administer contracts with you or your organization (including providing or receiving services).
• To operate logistics and operational features (e.g., dispatch, tracking, routing, notifications, shipment visibility, service fulfillment).
• To communicate with you, including service updates, security alerts, and support responses by email, phone, SMS, or push notifications (you can control some communications—see Your Choices).
• To promote safety, security, and integrity, including fraud detection, abuse prevention, and enforcing our terms.
• To comply with legal obligations and respond to lawful requests.

We may use Personal Data for the following commercial purposes:

• Marketing and advertising, including sending offers or updates about our products/services that may interest you, unless you opt out where required or offered.

Where required by law, we will obtain consent before sending certain marketing messages (or provide opt-out mechanisms).

How We Share Your Personal Data

We may share Personal Data in the following situations:

1. With Service Providers / Processors
   We may share Personal Data with vendors who help us provide the Service (e.g., hosting, analytics, customer support tools, communications providers, payment processors, security providers).
2. With Business Partners Needed to Provide the Service
   For example, we may share relevant information with shippers, carriers, facilities, or other parties involved in a shipment or service workflow—only as needed for operations and visibility.
3. With Affiliates
   We may share information with our Affiliates for internal business purposes consistent with this Privacy Policy.
4. For Business Transfers
   We may share or transfer Personal Data in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
5. With Other Users (where you choose to share)
   If the Service includes community, marketplace, load board, profile, or messaging features, information you provide may be visible to other users depending on your settings and the feature.
6. With Analytics and Advertising Partners
   We may allow analytics and advertising partners to collect information about your device and usage through cookies and similar technologies to measure performance and (where permitted) deliver interest-based advertising. See Cookies and Similar Technologies and Your Choices.
7. Legal and Safety
   We may disclose Personal Data if we believe in good faith it is necessary to:
   • comply with law or valid legal process,
   • protect our rights or property,
   • prevent or investigate wrongdoing,
   • protect personal safety, or
   • protect against legal liability.

Cookies and Similar Technologies

We use cookies, pixels, SDKs, and similar technologies to:

• keep the Service working,
• remember preferences,
• perform analytics and measure performance,
• help prevent fraud and secure accounts, and
• (where permitted) support advertising and marketing.

Your cookie controls

You can control cookies through your browser settings. If we offer a cookie banner or preference center, you can use it to manage optional cookies.

Your Choices

Depending on how you use the Service, you may have the following choices:

• Marketing emails: you can opt out via the unsubscribe link in marketing emails.
• SMS/text messages: where offered, you can opt out by replying STOP (or as otherwise instructed).
• Push notifications: you can disable push notifications in your device settings.
• Location data (mobile): you can enable/disable location permissions in your device settings (note: disabling may limit certain features).
• Cookies/targeted advertising: you can manage cookies (see above) and exercise opt-out rights described below.

Privacy Rights and Requests

1) U.S. State Privacy Rights

Depending on where you live, you may have rights to:

• Access/Know the Personal Data we hold about you
• Delete Personal Data (with legal exceptions)
• Correct inaccurate Personal Data
• Obtain a copy / data portability
• Opt out of certain processing, such as:
  • targeted advertising,
  • “sale” of Personal Data (as defined by applicable laws), and/or
  • certain profiling (where applicable).

Appeals (where required)

If we deny your request, you may have the right to appeal our decision. To appeal, reply to our denial email (or contact us using the methods below) with the subject line: “Privacy Request Appeal.”

How to submit a request

You (or an authorized agent where permitted) may submit a request by:

• emailing us at help@wearewarp.com (or privacy@wearewarp.com if you use that inbox), and/or
• using any request form or contact form we make available in the Service.

We will verify your identity before fulfilling certain requests. If you have an Account, we may verify through your login. Otherwise, we may request additional information to confirm identity and protect against fraud.

We respond within the time required by applicable law (often 45 days, with extensions where permitted).

2) California Notice (CCPA/CPRA)

If you are a California resident, California law may provide additional rights, including:

• right to know/access
• right to delete
• right to correct
• right to opt out of sale or sharing of Personal Information (as defined by California law)
• right to limit the use/disclosure of Sensitive Personal Information (where applicable)
• right to non-discrimination for exercising your rights.

“Do Not Sell or Share” and opt-out preference signals

Where required, we will honor opt-out requests and opt-out preference signals recognized under applicable law (for example, browser-based signals such as the Global Privacy Control) for the relevant opt-out rights.

Authorized agents

California residents may designate an authorized agent to submit requests on their behalf. We may require proof of authorization and verification of the resident’s identity.

3) EEA/UK and Other Regions

If you are located in the EEA/UK (or another region with similar laws), you may have rights such as access, deletion, correction, objection, restriction, and data portability, subject to applicable law. You may also lodge a complaint with your local supervisory authority.

Data Retention

We retain Personal Data only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• maintaining your Account and providing the Service,
• completing transactions and operational workflows,
• complying with legal, accounting, tax, and transportation/logistics obligations,
• resolving disputes, enforcing agreements, and maintaining security.

Retention periods vary depending on the type of data and purpose. When we no longer need Personal Data, we delete it, de-identify it, or securely store it and restrict further use until deletion is feasible (e.g., in backups).

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the United States or other locations where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Links to Other Websites

The Service may contain links to third-party websites or services we do not control. We are not responsible for their privacy practices. Please review their policies.

Children’s Privacy

The Service is not directed to children. We do not knowingly collect Personal Data from children without appropriate consent where required by law. If you believe a child provided us Personal Data, contact us and we will take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the Last Updated date. Your continued use of the Service after changes means you accept the updated policy.

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