How Your Freight Is Protected

Base Protection (Every Shipment)

Carmack Amendment Carrier Liability

Up to $100,000 per shipment under federal Carmack Amendment carrier liability.

FMCSA Surety Bond

$75,000 surety bond filed with the Federal Motor Carrier Safety Administration.

FMCSA Licenses

Property Broker MC-1270584 and Freight Forwarder FF-69809 (USDOT 3818954). Verify on FMCSA SAFER.

Claims Administration

Claims administered by Warp per 49 CFR Part 370. Warp files, processes, and resolves claims on your behalf.

Claim Track Record

Fewer than 1 in 10,000 shipments results in a filed freight claim.

No Re-Brokering

All carriers are contractually prohibited from re-brokering, subcontracting, or interlining freight.

When Something Goes Wrong

We always do right by our customers. Here is exactly what that means, so you can hold us to it.

Cancellations

Cancel free any time before your carrier is dispatched and the charge is refunded in full. After dispatch, the only charge is the truck ordered not used fee on the published tariff: $85 for 1 to 5 pallets, $150 for 6 to 12, $250 over 12 on Warp LTL, and $350 for a full truckload. Partner carrier rates follow that carrier's own cancellation terms. A person confirms pickup status with the carrier and refunds the balance to your card.

Late Pickup or Delivery

If we miss a window we committed to, tell us and we make it right on that shipment. Orbit flags a slipping load before you notice it, dispatch sends the new time by email or SMS or calls you, and if a carrier fails we replace it. No claim form for a late load: reply to your booking email or call +1 213 267 1373.

Damage or Shortage

Inspect before you sign: note any damage, shortage, missing pieces, or tampering on the POD at delivery. File within 9 months; a person replies within one business day and you have a decision within 30 days. $100,000 of carrier liability is included on every shipment, up to $1,000,000 with Falvey cargo insurance added at booking. Under the tariff (item 620), a claim on a clean-signed POD can't be paid.

Your Freight Measures Differently at Pickup

The rate you book is the rate you pay for the shipment you described. If the freight weighs or measures differently at pickup, the price is corrected to the actual freight plus the $15 reweigh fee on the tariff. There is no fuel surcharge and no accessorial added afterward.

Reaching a Person

+1 213 267 1373 or support@wearewarp.com. Dispatch is staffed 6am to 10pm local time Monday through Friday; the support desk is staffed 9 to 5 ET seven days a week, with replies in minutes. Name a shipment on a call or an email and you have a price back within 10 minutes during staffed hours. Orbit routes exceptions to on-call dispatch around the clock.

Additional Coverage (Optional, Per Shipment)

Falvey Cargo Insurance

Up to $1,000,000 per conveyance through Falvey cargo insurance.

LTL Deductibles

FTL Deductibles

Premium Rates

Rate: 0.30% of declared value (LTL) | 0.10% of declared value (FTL)

Minimum premium: $15 per shipment.

How Carriers Get on the Network

Every carrier is vetted through Highway before they move a single shipment. Verification is automatic and continuous — not a one-time check at onboarding.

Warp is an open network. Anyone can sign up, pull a rate, and book without a sales call or an account number. That stays safe because admission is a standard, not an auction: no carrier bids for your freight, and none holds a place in the pool by being the cheapest truck available that morning.

What's Verified

• FMCSA operating authority — active and valid
• Insurance — cargo, auto, and general liability confirmed and current
• Safety rating — no Unsatisfactory ratings permitted. If a rating changes, the carrier is flagged immediately.
• Broker-carrier status — verified to prevent double-brokering at the identity level
• Equipment compliance — CARB for California operations, FSMA for food shipments

How Carriers Stay on the Network

Clearing verification earns a carrier a load, not a standing place. Every regional pool was built over years, with carriers earning in on real freight lane by lane. On-time pickup, on-time delivery, tracking compliance, damage-free handling, and communication are scored for every carrier on every lane it runs.

Carriers who score well earn more volume. Misses trigger coaching and retraining, and Warp's team works the miss with the carrier before anything else changes. Removal for performance is the last resort, because the point of an open network is that you keep the choice of who moves your freight. On Warp-operated service (Warp LTL, Warp FTL, same day, cargo van, box truck, cross-docking, and fulfillment) drivers run on the Warp driver app and every cross-dock runs the Warp warehouse app, so scoring reads from scan and location data rather than from self-reporting.

How Marketplace Carriers Are Managed

The marketplace is the other half of the network: the LTL, parcel, ocean, air, and drayage carriers you can pick alongside Warp's own service. Warp takes the best capacity integrations it can find, puts them in front of you ranked by price, and manages each one to performance and cost. Those carriers run their own trucks and their own apps, so Warp connects to their quoting, booking, and tracking, and Warp's team meets with each carrier's team on the performance of the shipments you selected from the marketplace. A marketplace carrier whose performance stays bad can be removed, but that's a very last resort. The marketplace exists so that the choice is yours.

What Happens When a Carrier Breaks the Rules

Removed from the network. Not suspended. Not put on probation.

If a carrier attempts to re-broker, subcontract, or interline freight, Warp's internal double-broker detection system flags it in transit. Warp pays the delivering carrier directly and the offending carrier is permanently removed.

This is not a manual review process. It's automated infrastructure. The same rigor that runs on the first shipment runs on the ten-thousandth.

Data Privacy

• Warp is classified as a "Service Provider" under CCPA — shipper data is never sold
• GDPR compliant
• Data used only for the direct business relationship between Warp and the shipper
• Warp will not collect, retain, share, or use shipper data outside of performing freight services
• Warp assists with all data subject access requests under CCPA and GDPR

The Open Contract

We publish what we require of every carrier and what we commit to every shipper. No carrier does this — because most can't afford to show you what's actually in their agreements.

This is what the open source freight network means in practice. The economics are published, and so is the standard every carrier clears before it moves your freight.