How do I file a Warp freight claim?

Document damage or shortage at delivery (note on the BOL, take photos), then file at the Freight Claim Form (wearewarp.com/tools/freight-claim-form) within 9 months of delivery. Include photos, the signed BOL, and the commercial invoice. For help, email claims@wearewarp.com or call dispatch at +1 213 267 1373.

How do I check the status of an open claim?

Email claims@wearewarp.com with your claim ID (e.g. WRP-2026-12345) or shipment number. The claims team responds with current status, any outstanding documentation, and next steps. Most claims are reviewed within 30 days of submission.

How long do I have to file a freight claim?

Under the Carmack Amendment, shippers have 9 months from the date of delivery to file a freight claim. Claim documentation should include photos of damage, the signed bill of lading, and the commercial invoice.

How do I appeal a denied claim?

Reply to the claim decision email or write to claims@wearewarp.com referencing your claim ID. Include additional documentation, photos, or context that supports the appeal. The claims team reviews every appeal on the evidence provided.

What coverage is included on a Warp shipment?

Every Warp shipment includes Carmack Amendment carrier liability up to $100,000 plus a $75K FMCSA surety bond. Additional Falvey cargo coverage up to $1M per shipment is available as a booking add-on.

Claims Support

Freight Claims

File a claim, check the status of an open claim, or appeal a decision. The Warp claims team handles every step by email — most claims are reviewed within 30 days of submission.

Email the claims teamclaims@wearewarp.comInclude your claim ID or shipment number, photos, signed BOL, and commercial invoice when available. Replies usually arrive within one business day.Call dispatch+1 213 267 1373Use the dispatch line for visible damage or shortage discovered at delivery and any time-sensitive claim issue.Start a new claimOnline claim form →Submit a new claim with photos and documentation through the Warp online claim form. Carmack Amendment coverage applies for 9 months after delivery.

The Warp claims process

Note the issue at delivery. If you see visible damage or shortage, mark it on the delivery receipt before the driver leaves and take photos. Concealed damage discovered later should be documented within 5 business days.
File within 9 months. The Carmack Amendment gives shippers up to 9 months from delivery to file. Submit through the online claim form with photos, the signed BOL, and the commercial invoice.
Review within 30 days. The claims team reviews submissions in the order received. Expect a decision — approved, partial, or denied — within 30 days, sometimes sooner.
Appeal in writing. If a claim is denied or partially approved, reply to the decision email or write to claims@wearewarp.com with additional evidence. Every appeal is reviewed on its merits.

What’s covered

Every Warp shipment includes Carmack Amendment carrier liability up to $100,000 at no extra cost, plus a $75K FMCSA surety bond. For higher-value freight, optional Falvey cargo coverage up to $1M per shipment is available as a booking add-on.