What is included
Inside delivery, unpack, placement
Two-person crews bring the item inside, unpack it, place it in the specified location, and remove packaging.
Freight Glossary
White Glove Delivery
White glove delivery is a premium freight service that includes inside delivery, unpacking, assembly or installation, and removal of packaging materials. It goes beyond standard dock or curbside delivery by placing the item in the exact location the customer specifies, fully ready for use. White glove delivery is standard for furniture, large appliances, medical equipment, trade show displays, and high-value items that require careful handling.
Why it matters
White glove delivery directly affects customer satisfaction for high-value purchases. A customer buying a $3,000 couch or a $10,000 piece of medical equipment expects it to arrive undamaged and placed exactly where they want it. Standard freight delivery drops the shipment at the dock or curb, leaving the customer to handle the rest. White glove fills that gap, but it costs significantly more, typically $200 to $500 or more per delivery depending on the item and location.
When to use it
Use white glove delivery when the product value justifies the premium, when the end customer cannot handle placement themselves, or when your brand promise includes a complete delivery experience. Common triggers include: items over 150 pounds that need to go upstairs or into specific rooms, products requiring assembly, fragile or high-value goods where damage at the last step would be costly, and B2B deliveries where the receiving party needs the item installed and operational.
How Warp thinks about it
Warp offers white glove delivery through its cargo van and box truck fleet with trained two-person crews. The service includes inside placement, unpacking, and debris removal. Scheduling is handled through the Warp platform with appointment windows, and proof of delivery includes photos of the item in its final placement. For brands that need white glove on some deliveries and standard on others, Warp lets you toggle the service level per shipment without managing separate carriers.
White Glove
White glove delivery places the item exactly where the customer wants it, ready to use.
When to use
High-value or heavy items
Furniture, appliances, medical equipment, and any item the customer cannot place themselves.
Cost
$200-500+ per delivery
Premium service at a premium price. Justified when the item value and customer experience demand it.