File, track, and appeal freight claims in one place.

How the Warp claims process works

Warp processes freight claims for damage, loss, shortage, and delay across all modes: LTL, FTL, cargo van, and box truck. Every shipment moved through the Warp network is tracked by our AI backbone, Orbit, which records scan in and scan out events, GPS positions, and delivery confirmations. This data supports faster claim resolution because the freight timeline is documented automatically.

After you submit a claim, our operations team reviews the shipment record, delivery photos, and any supporting documentation. Most claims move to a decision within 5 to 10 business days. If your claim is denied, you can submit an appeal with additional evidence directly from this page.

What you need to file a claim

Have your PRO or tracking number, the shipment date, and the origin and destination ready. For damage claims, include a description of the affected items and the dollar amount. Photos of damaged freight strengthen claims. For shortage claims, include the expected pallet or piece count versus what was received.

Claim types

Damage

Freight arrived with visible physical damage. This includes crushed cartons, broken pallets, water damage, and product that shifted during transit. Document the damage with photos before signing the delivery receipt.

Loss

Freight was picked up but never delivered or is confirmed missing from the shipment. Warp's Orbit tracking provides GPS and scan data to help locate lost freight or confirm non delivery.

Shortage

The delivered quantity is less than what was tendered. This often shows up when pallet counts or piece counts do not match the bill of lading. Cross-dock scan events help reconcile where shortages occurred.

Delay

Freight arrived outside the agreed delivery window. For shipments with appointment deliveries or store replenishment windows, delay claims cover the operational impact of missed timing.