AI exception management
Know About Freight Problems Before Your Team Does
Right now, your team finds out about freight problems when the customer calls. A late delivery is discovered at 4pm when the receiver asks where the freight is. A pickup failure is found when the warehouse calls the next morning. An AI exception agent on Warp detects problems in real time and takes corrective action before anyone has to pick up the phone.
Real time monitoring · Automated alerts · 20,000+ carriers · Orbit AI backbone
The exception problem
Most freight visibility is reactive. Something goes wrong. Nobody knows until it is too late. Here is what the typical exception workflow looks like today:
Your customer calls at 4pm asking where their delivery is. It was supposed to arrive by noon. Your team calls the broker. The broker calls the carrier. The carrier calls the driver. Three phone calls and 45 minutes later, you find out the truck broke down six hours ago. The driver reported it. The carrier knew. The broker knew. But nobody told you. Meanwhile, your customer is furious. Your team spent an hour playing telephone. And the freight is still sitting on the side of the road.
This is not an edge case. It is the standard operating procedure for most freight operations. Information moves slowly through the broker chain. By the time your team learns about a problem, the window for proactive resolution has closed. You are stuck apologizing to customers instead of fixing issues before they become customer facing.
The cost is real. Each exception that reaches the customer damages the relationship. Each hour spent chasing status updates is an hour not spent on strategic work. Operations teams that spend their days firefighting never get to the work that actually improves the business: negotiating better rates, optimizing lanes, building carrier relationships.
What Orbit detects automatically
Our AI backbone, Orbit, monitors every shipment on Warp in real time. It does not wait for someone to check. It does not rely on the carrier to report. It actively watches for problems and flags them the moment they are detected.
Pickup exceptions
Late pickups. Missed pickups. No show drivers.
Orbit knows when a driver was supposed to arrive and monitors whether the pickup scan happened on time. If the driver is running late or the pickup window passes without a scan, Orbit flags it immediately.
Transit exceptions
Route deviations. Dwell anomalies. Speed issues.
Live GPS tracking through the Warp driver app feeds Orbit continuously. If a truck deviates from the expected route, sits stationary for too long at an unexpected location, or shows speed patterns consistent with a breakdown, Orbit alerts in real time.
Delivery exceptions
Late arrivals. Missed windows. Scan failures.
Orbit tracks estimated arrival against the delivery window. If the shipment is going to be late, you know before it happens. Not after the customer calls to complain.
The full list of monitored exceptions includes: late pickups, late departures, missed scans, route deviations, dwell anomalies, temperature deviations, speed anomalies, hours of service issues, and delivery exceptions. Orbit monitors all of them on every shipment. There is nothing to configure and nothing to enable. It runs automatically on every load that moves through Warp.
Stop finding out about problems from your customers.
What an AI exception agent does
Orbit detects the problems. An AI exception agent decides what to do about them. Here is how the two work together:
Detect
Orbit sends a webhook alert.
When Orbit detects an exception, it sends a webhook event to your system with full context: what happened, when, where, severity level, and affected shipment details.
Evaluate
The agent assesses severity.
Your AI agent evaluates the exception against your rules. A 15 minute late pickup on a 3 day transit shipment is minor. A driver no show on a Same Day delivery is critical. The agent knows the difference.
Act
Automatic resolution or smart escalation.
For routine exceptions, the agent takes corrective action: rebooks with a new carrier, notifies the customer with an updated ETA, adjusts downstream schedules. For critical exceptions, it escalates to your team with full context and recommended actions.
The key difference is that your team only gets involved when they need to. The agent handles the routine exceptions automatically. Your operations team focuses on the critical ones that actually need human judgment. Instead of chasing 50 exceptions a day, they handle the 3 that matter.
The impact
Faster disruption recovery. Companies using AI powered control towers see 30% faster disruption recovery times. When a problem is detected in minutes instead of hours, and corrective action starts immediately, the impact on downstream operations is dramatically reduced.
Better on time delivery. Proactive exception management improves on time delivery rates by up to 20%. It is not that there are fewer problems. It is that problems get caught and resolved before they cascade into missed deliveries.
Team capacity. Your operations team stops firefighting and starts managing. When the AI agent handles routine exceptions automatically, your team has time for the work that actually improves the business: optimizing lanes, building carrier relationships, negotiating better rates, and improving processes.
Customer experience. Your customer gets a proactive notification that their shipment is delayed along with a new ETA. That is a fundamentally different experience than calling to ask where the freight is and getting put on hold. Proactive communication turns a service failure into a demonstration of operational excellence.
The Warp difference
Most visibility platforms tell you where freight is. Warp tells you when something is wrong. That distinction matters.
Traditional freight visibility is a map with dots on it. You can see that a truck is in Barstow. But is that good or bad? Is it on time or six hours late? Is it on the right route or headed the wrong direction? A map does not tell you. It just shows you a location and leaves you to figure out the rest.
Warp is different because Warp dispatches the carriers AND monitors them. The exception detection is built into the execution layer. Our AI backbone, Orbit, does not just know where the truck is. It knows where the truck should be, what route it should be taking, when it should have arrived at pickup, and whether the shipment is going to make its delivery window. It compares reality against the plan in real time and flags the gap the moment it appears.
This is not a visibility bolt on. It is not a third party tracking integration. Orbit operates on the same data layer that dispatches and manages the shipment. When Orbit detects a problem, the system that can fix it is the same system that detected it. The driver app provides live GPS, scan events, proof of delivery, and e signatures. ELD integrations feed hours of service data. Every data point flows through Orbit for continuous monitoring.
The result: exception detection that is faster, more accurate, and more actionable than anything bolted onto a traditional broker workflow. Across 20,000+ carriers, 9,000+ box trucks and cargo vans, and 50+ cross dock facilities.
Frequently asked questions
What types of exceptions does Orbit detect?
Our AI backbone, Orbit, monitors for late pickups, late departures, missed scans, route deviations, dwell anomalies, temperature deviations, speed anomalies, hours of service issues, and delivery exceptions. It flags issues before your team has to chase them.
How fast are the exception alerts?
Orbit sends webhook alerts in real time as exceptions are detected. Your AI agent receives the alert within seconds of the exception occurring. Compare that to the traditional process where you find out hours later when someone calls to ask where the freight is.
Can an AI exception agent automatically rebook a failed shipment?
Yes. When your agent receives an exception webhook from Orbit, it can call the Warp API to quote and book an alternative carrier immediately. You define the rules for when auto rebooking is appropriate versus when it should escalate to your team.
Do I need special software to receive Orbit alerts?
No. Orbit sends standard webhook events over HTTPS. Any system that can receive HTTP POST requests can process the alerts. Your TMS, a custom integration, a Slack bot, or an AI agent can all listen for and act on Orbit webhook events.
What does AI exception management cost?
Exception monitoring through Orbit is included with every Warp shipment at no additional cost. You pay for freight, not for visibility. There are no software fees, no per alert charges, and no monthly platform costs.
Stop firefighting. Start managing.
Our AI backbone, Orbit, monitors every shipment on Warp in real time. An AI exception agent handles the routine problems automatically and escalates the critical ones with full context. Your team focuses on the work that moves the business forward.
20,000+ carriers · 9,000+ box trucks and cargo vans · 50+ cross dock facilities