Frequently asked questions about Warp freight.
Costs, transit times, claims, hazmat, liability, TMS integration, tracking, and self-serve vs enterprise — covered across 17 questions.
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Frequently asked questions
How much does freight shipping with Warp cost?
Freight shipping cost with Warp depends on mode, distance, pallet count, weight, and lane density. LTL pricing is per-pallet and all-inclusive, typically running 24% lower than traditional terminal LTL carriers on replaced programs.
FTL dry van rates run roughly 27% lower than traditional brokerage on committed lanes. Box truck and cargo van rates are live-priced per load. com/freight-quote or talk to an enterprise rep for contracted lane pricing.
How long does Warp freight take to deliver?
Transit times depend on origin, destination, and mode. Local LTL within a metro is same-day or next-day standard. Regional LTL between adjacent cross-dock markets is 2 to 3 business days.
National LTL across cross-dock hops is typically 3 to 5 business days. FTL is direct door-to-door with no intermediate stops, transit measured by drive time plus hours-of-service limits.
Same-day cargo van is available in most major metros for loads tendered before the morning cutoff.
How does the Warp claims process work?
com/tools/freight-claim-form within 9 months of delivery. Include your PRO or load number, shipment date, claim type (damage, loss, shortage, concealed damage), photo documentation, commercial invoice, and signed BOL.
Claims are reviewed within 30 days. Status and history are tracked in the claims dashboard with live updates. Warp provides $100K in standard carrier liability on every shipment and up to $1M in additional cargo coverage available on request.
Does Warp ship hazmat freight?
Yes, for approved hazmat classes and carriers with the correct HM-232 security plan and endorsement. Warp handles most non-bulk hazmat including limited quantity, ORM-D, Class 3 (flammable liquids), Class 8 (corrosives), and Class 9 (miscellaneous).
Contact your Warp rep with UN number, hazard class, packing group, and quantity to confirm capability on your lane. Hazmat freight moves through carriers specifically credentialed for that class and handling.
Can Warp integrate with my TMS?
Yes. The Warp Freight API pushes and pulls quotes, bookings, scan events, ETAs, invoices, and documents to any TMS, OMS, WMS, or ERP. REST endpoints return structured JSON. Webhooks deliver real-time events (pickup, delivery, exception, POD).
Pre-built connectors exist for major TMS platforms. com portal also supports manual booking and bulk upload for teams without API bandwidth. com.
When should I book a strategy call vs. use self-serve?
Use self-serve when you need an immediate rate for a specific shipment, typically 1 to 12 pallets that need to move today or tomorrow.
Book a strategy call when you ship 50+ loads per week on recurring corridors, need custom network design across multiple modes (FTL, LTL, pool distribution, zone skipping), or want a cost-to-serve analysis across your lane portfolio.
The strategy call is a 30-minute session where Warp maps your current freight spend and shows where the network can improve.
What makes Warp different from a traditional freight broker?
Warp operates 50+ cross-dock facilities and manages a network of 20,000+ carriers and 9,000+ box trucks and cargo vans.
Unlike brokers who match loads to carriers on the spot market, Warp routes freight through its own cross-dock network with scan-in and scan-out visibility at every facility, live GPS on every driver through the Warp app, and AI quality monitoring through Orbit.
The network improves with volume — enterprise programs with 200+ weekly shipments see compounding improvement as the routing model learns lane patterns.
How does Warp handle mode selection?
Warp treats cargo van, 26-foot box truck, LTL, and FTL as parts of one decision surface. Through self-serve, you compare all vehicle types in one quote flow.
For enterprise programs, Warp analyzes every lane to find the right mode mix based on pallet count, weight, delivery requirements, and cost-to-serve targets.
Omit the vehicle type in the API and Warp selects the right asset automatically based on shipment dimensions and density.
How does tracking work on Warp shipments?
Every Warp shipment is tracked through the Warp driver app. Pickup and delivery carriers provide live GPS, scan-in and scan-out events, proof of delivery photos, and electronic signatures.
Line-haul drivers have ELD integrations for continuous position and hours-of-service data. At cross-dock facilities, pallets are scan-tracked with real-time monitoring. All data is visible in your Warp dashboard or pushed to your TMS via API.
Orbit — the Warp AI layer — flags exceptions proactively.
Does Warp have an API?
Yes. The Warp Freight API provides programmatic access to quoting, booking, tracking, invoices, and documents across cargo van, box truck, LTL, and FTL. One API key gives your TMS, WMS, ERP, or AI agent access to 1,500+ lanes and 50+ cross-docks.
Every endpoint returns structured JSON and webhooks fire real-time on pickup, delivery, and exception events. com.
What is the minimum shipment size for Warp?
There is no minimum. Cargo vans handle cartons, cases, and parcels. Box trucks handle 1 to 12 pallets. LTL handles 1 to 12 pallets on cross-dock routes. FTL provides dedicated 53-foot trailers for full loads.
The self-serve quote tool shows available options and pricing for any shipment size.
Does Warp offer temperature-controlled freight?
Yes. Reefer FTL is available nationwide for dry goods, food, beverage, pharma, and perishables. Temperature-controlled box trucks are available in most major metros for last-mile and urban delivery into restaurants, grocery, and food service.
Specify temperature range (ambient, chilled 33-45°F, frozen below 0°F) and any food-grade or pharma handling requirements at quote time.
What are Warp’s business hours and support response time?
Warp dispatch operates Monday through Friday 6am to 10pm local time for live load management. Weekend pickups and deliveries are scheduled on request.
Support and claims are staffed during business hours with response targets of under 4 hours for enterprise accounts and under 24 hours for self-serve.
Orbit, the AI operations layer, monitors every load 24 hours a day and routes exceptions to the on-call dispatch team outside business hours.
How does Warp vet its carriers?
Every carrier in the Warp network is vetted on operating authority (MC and USDOT), insurance coverage (auto liability, cargo, general liability), safety score (FMCSA CSA), equipment condition, and operating record.
Carriers with lapsed insurance, poor safety scores, or non-compliance are removed. Drivers operate through the Warp driver app which enforces scan discipline and tracks delivery performance per load.
Can I get a Warp freight quote without creating an account?
Yes. com/public/freight-quote without signup. Enter origin, destination, pallet count, weight, and dimensions to get a live all-inclusive rate in seconds. Account creation is only required to book and track shipments.
Enterprise accounts unlock contracted rate cards, assigned carriers, and custom TMS integrations.
Does Warp handle residential or liftgate deliveries?
Yes. Liftgate-equipped box trucks are available in most major metros for deliveries to addresses without loading docks including retail stores, restaurants, construction sites, and residential.
Drivers operate the liftgate and handle pallet jack delivery to the curb or to accessible interior locations. Specify lift gate, inside delivery, residential, or limited access at quote time so the right vehicle and driver are dispatched.
How does Warp price freight without freight class or NMFC codes?
Warp LTL pricing is per pallet and based on pallet count, weight, dimensions, origin, and destination. There is no freight class lookup, no NMFC code, no density calculation, and no reclass adjustments after delivery.
The rate you quote is the rate you invoice. This eliminates the 20 to 40% cost inflation that class-based LTL pricing creates through surcharges, accessorials, and post-shipment class disputes.
About the Warp freight network
Warp is a technology-driven freight network that combines cargo van, box truck, LTL, and FTL capacity under one operating system. Shippers get instant rates, real-time tracking, and access to 50+ cross-dock facilities, 1,500+ active lanes, and 9,000+ cargo vans and box trucks nationwide.
The network is supported by 20,000+ vetted carrier partners.
Unlike traditional brokers, Warp uses AI to match the right vehicle to every load based on weight, dimensions, urgency, and cost targets. Cross-dock operations reduce transit time by eliminating unnecessary terminal transfers.
Pool distribution and zone-skipping programs help enterprise shippers lower per-unit delivery costs while maintaining tight appointment windows.
Self-serve shippers can quote, compare, and book freight online in under two minutes. Enterprise accounts get dedicated capacity planning, committed rate programs, and a named operations team. Every shipment includes scan-level visibility from pickup through final delivery.
Warp operates across the contiguous United States with regional density in the Southeast, Texas, Midwest, and Northeast corridors.
Cross-dock facilities in Atlanta, Chicago, Houston, New York, Savannah, Orlando, Charlotte, Indianapolis, Columbus, Denver, New Orleans, and Milwaukee support faster transfers and fewer touches on recurring lanes.
Freight modes and vehicle types
Cargo vans handle loads up to 3,500 pounds and 400 cubic feet, ideal for time-sensitive deliveries, last-mile retail replenishment, and lightweight palletized freight.
Box trucks carry up to 10,000 pounds and 1,500 cubic feet, fitting most regional distribution and store delivery needs without requiring a loading dock.
Dry vans and full truckloads move 42,000+ pounds for high-volume lanes and recurring programs. LTL shipments share trailer space on optimized routes through Warp cross-docks, reducing per-pallet cost by consolidating multiple shippers on the same vehicle.
Warp does not default every shipment to a 53-foot trailer. The AI engine evaluates load weight, cube, delivery window, and cost to recommend the right vehicle. Shippers see all available mode options with live pricing in one comparison screen before booking.
Cross-dock operations
Cross-docking at Warp facilities eliminates warehouse storage. Inbound freight is sorted and transferred directly to outbound vehicles, typically within hours.
This reduces dwell time, lowers damage risk, and compresses delivery windows. Warp cross-docks support pallet-in, pallet-out operations with scan-level tracking at every handoff point.
Facility locations are selected for corridor density: Atlanta handles Southeast retail flow, Chicago serves Midwest manufacturing and replenishment, Houston covers Texas industrial distribution, and New York supports dense Northeast delivery. Each facility operates on appointment-based scheduling to prevent congestion and maintain throughput consistency.
Enterprise freight programs
Enterprise shippers get committed rate programs, dedicated account management, and custom SLA design. Warp builds lane-by-lane rate structures that account for volume commitments, seasonal variation, and mode flexibility. Operations teams monitor shipment execution daily and intervene proactively when exceptions occur.
Self-serve freight quoting
The self-serve portal lets shippers enter origin and destination, load details, and delivery requirements to see live rates across all available modes. Quotes include estimated transit time, vehicle type, and total cost.
Booking takes one click. After booking, shippers track every shipment with real-time GPS location, milestone updates, and proof of delivery documentation.
Industries and use cases
Retail shippers use Warp for store replenishment programs that deliver to hundreds of locations per week on tight appointment windows. Apparel brands use zone skipping to bypass regional parcel sortation and reduce per-unit delivery cost.
Food and beverage companies rely on time-definite delivery for perishable goods. Manufacturing operations use Warp for inbound vendor consolidation, combining multiple supplier shipments into fewer, fuller loads through cross-dock facilities.
Distribution companies use pool distribution to serve multiple delivery points from a single origin, splitting full truckloads at cross-docks into smaller last-mile vehicles.
Urgent freight recovery covers emergency capacity needs when primary carriers fail or demand spikes unexpectedly. Middle-mile optimization reduces cost and transit time on the longest segment of multi-leg shipments.
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